customer service advisor

Posted 04/05/2021


Application deadline 17/05/2021



A fantastic opportunity has arisen for a Customer Service Advisor to join a well-established busy auction house based in Martlesham Heath, Suffolk. This position will suit someone looking for varied and interesting work. Applicants must be highly motivated, have excellent communication and organisational skills and a passion for customer service.

What will you be doing?

  • As a Customer Service Advisor, you will be the first point of contact for customers over the phone & in person.

  • Key responsibilities include:

  • Answering the telephone

  • Managing social media accounts 

  • Updating in-house database systems 

  • Handling consignments & lot collections 

  • Taking payments over the phone & in person

  • Condition reports, lot enquiries & photography

  • Completing telephone bids with customers unable to attend auctions

  • Attending valuation roadshows to greet customers & establish needs


Working week

Monday to Friday 9am to 5pm with 30 minutes for lunch. Occasional travel and weekend work may be required in line with the business needs.

Total hours per week: 37.5


Expected apprenticeship duration

15 months


Possible start date

24 May 2021


Apprenticeship level

Intermediate Level Apprenticeship

Level 2 (GCSE)


Reference number




2 positions available


Training & Qualification

At the end of this apprenticeship, the successful candidates will have achieved a Level 2 in Customer Services. This qualification will be delivered on-site by Suffolk New College along with day to day support, guidance and mentorship from their Line Manager. 


What is the expected career progression upon completion of this Apprenticeship?

We take continuous professional development seriously and are committed to ensuring each individual performs at their best and develops their potential for future roles. Successful candidates can expect potential future employment upon completion of this Apprenticeship and we have a track record of this being achieved.

The Apprenticeship provides an excellent opportunity for committed, hardworking and enthusiastic individuals and could effectively provide the foundations of a long term career within the organisation.

Employment Type


If you are interested in applying please email your application to

along with an accompanying cover letter outlining why you think you would suit this role.