customer service advisor

Posted 02/06/2021
Application deadline 27/06/2021



A fantastic opportunity has arisen for a Customer Service Advisor to join a well-established busy auction house based in Martlesham Heath, Suffolk. This position will suit someone looking for varied and interesting work. Applicants must be highly motivated, have excellent communication and organisational skills and a passion for customer service.

What will you be doing?

  • As a Customer Service Advisor, you will be the first point of contact for customers over the phone & in person.

  • Key responsibilities include:

  • Answering the telephone

  • Managing social media accounts 

  • Updating in-house database systems 

  • Handling consignments & lot collections 

  • Taking payments over the phone & in person

  • Condition reports, lot enquiries & photography

  • Completing telephone bids with customers unable to attend auctions

  • Attending valuation roadshows to greet customers & establish needs


Working week

Monday to Friday 9am to 5pm with 30 minutes for lunch. Occasional travel and weekend work may be required in line with the business needs.

Total hours per week: 37.5



£9.00 p.h


Possible start date


If you are interested in applying please email your application to

along with an accompanying cover letter outlining why you think you would suit this role.