Keeping Our Customers Updated During the CoronaVirus Pandemic

VIEWING 

Regrettably viewing in person can no longer be offered to our customers until further notice (hopefully until 2 Dec) but even though you can’t view in person we are always happy to provide photographs and condition reports to help you decide. 

VALUATIONS by appointment only

  • Our valuation roadshows will have to go on hiatus again until further notice. We hope to get these events re-scheduled and up and running again as soon as we possibly can.

  • We continue to welcome auction consignments though these will need to be pre-arranged either by post, house collection or drop-off.

  • Home visit valuations by appointment can be arranged. Please call our offices.

  • Business associates and dealers may continue to arrange meetings and consultations.

LOT COLLECTION by appointment only

  • Collection appointments will be allocated in 15 minute slots so please be on time.

  • If you miss your time-slot you will be asked to wait in the car park until the next free slot becomes available.

  • To enable smooth running please call us (if possible) upon arrival from your mobile phone.

  • Payments via BACS transfer or phone prior to arrival is preferable as you will not be permitted to enter the building. If you need to make alternative payment arrangements please let us know beforehand.

  • If you need help, our staff will carry your items to your vehicle.

  • Collections will not be possible during our auction days. 

  • For our customers who need to shield, we can store your items free of charge until the end of the current lockdown.

  • Appointments may be made by phone or email.

LOT DROP-OFF by appointment only

  • Drop-off appointments will be allocated in 30 minute slots so please be on time.

  • If you miss your time-slot you will be asked to wait in the car park until the next free slot becomes available

  • To enable smooth running please call us (if possible) upon arrival from your mobile phone.

  • Only one person permitted per appointment

  • If you need help, our staff will carry your items from your vehicle.

  • Please ensure you are wearing a face covering.

  • Bookings may be made by phone or email.

Please call or email for any extra information you require. Our hard working staff are doing everything they can to be as supportive and helpful as possible and we thank you all for your loyalty and patience.

 

 

ONLINE AUCTIONS

To ensure the safety of our staff and customers, other than the services mentioned above, Lockdales will remain closed to the public until further notice. It will not be possible to attend in person on the auction days.

Bidding will take place entirely online, or by postal/commission bids, or via telephone.

These measures will stay in place until the current events have passed. We look forward to doing continued business with you all and thank you all for your consideration at this time. 

First time online?
We want to reassure those of you who will be bidding online for the first time that once you have registered, you will discover how easy and convenient remote/online bidding is. Although both auction platforms will incur charges, the best value by far is the fixed £3 up-front fee for bidding online via EasyLive. 

Please click on this link for easy instructions if you have not used EasyLive before

Click here to go to our Easylive Online Catalogue

Please don't worry if you feel you are unable to make use of the online bidding platform, we have ensured that plenty of telephone lines will be available on auction days for our regular customers.  Please get in touch to book a phone line as soon as possible.  Otherwise you may of course leave commission bids with us directly by phone or email.

 

Get in touch

Lockdales Auctioneers

52 Barrack Square

Martlesham Heath

Ipswich

IP5 3RF

Tel. 01473 627110

Opening Times: 

Monday-Friday 9.30am-5pm

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